Dive into our FAQs to get all the deets on hassle-free returns, worldwide shipping, and the cozy secrets behind our alpaca fiber magic. We've got your questions covered – let the style and comfort adventure begin!


Q: I'm concerned that a poncho might be too hot or too cold to wear. How do your ponchos regulate temperature? 

A: Ah, great question! 🌡️ Our ponchos are like the Goldilocks of fashion – not too hot, not too cold! Crafted from a magical blend of alpaca fiber and acrylic, they're the cozy sweet spot for any climate. You won't feel too toasty or chilly, just like getting a gentle hug from your wardrobe! 🌈


Q: What makes your ponchos stand out from others in terms of quality and comfort? 

A: Hold onto your hats, or should I say ponchos! 🎩 Our ponchos aren't just fashion statements; they're your trusty sidekicks in the world of coziness. Crafted from authentic alpaca fiber, they're softer than a cloud and tougher than Monday mornings. It's like having a stylish superhero cape that doubles as a snuggle buddy! 💪🌟


Q: How do I know that my poncho is made from high-quality alpaca fiber? 

A: Let the Alpaca Adventure begin! 🏞️ Our ponchos proudly wear the Alpaca Heritage mark – the VIP badge of luxury. Think of it as your poncho's passport straight from the Andes. So, when you see that mark, you're not just wearing a poncho; you're wrapped in a Ecuadorian masterpiece, carefully chosen for its softness, warmth, and alpaca awesomeness! 🦙✨


Q: What is your return policy? 

A: We stand behind the quality of our garments, but if you're not completely satisfied, we offer hassle-free returns within 30 days of purchase 📦.


Q: How do I track my order? 

A: Once your shipment is on its way, you'll receive tracking info via email 📨.


Q: What is your shipping policy? 

A: We offer free standard shipping on orders over $85 🚚. Need it faster? Express shipping is available for a small fee ✈️.


Q: Can I exchange an item for a different size/color? 

A: Absolutely! We want you to love your purchase. Contact us within 30 days to initiate an exchange 💌.


Q: Do you offer discounts or promotions? 

A: Yes! Sign up for our newsletter to stay informed about exclusive deals and promotions 🎁.


Q: How do I care for my new Andes poncho? 

A: Please follow the care label instructions to ensure your heritage piece stays in great condition 🧵.


Q: Can I cancel my order? 

A: Contact us as soon as possible and we'll do our best to accommodate your request 📞.


Q: Do you ship internationally? 

A: Yes! We ship worldwide, with international shipping rates applying 🌍.


Thanks for exploring the world of Andes ponchos with us! Your curiosity means the world. If you have any more questions or need assistance, don't hesitate to reach out on the Contact-Us page. Happy styling! 🌟